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How do I activate the international add-on? I paid $40.00 and cannot use it


IPhone 6 Koodo phone, what do I need to know to use the I ternera with the 40.00 add-on? I am in Barcelona and Koodo is not providing what I paid for

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Userlevel 7
Badge +4
You need to go into self-serve and enable international pay-per-use long distance, informational voice roaming and international data roaming. They are no cost add-ons. Restart your phone. If that doesn't work reseat your Sim card and Restart again. Make sure you have roaming enabled on your phone and have automatic network selection in settings. If you need more than the minimum the add-on offers then you can leave it and am for a refund if you don't use it at all and check out s local prepaid Sim forservice : http://prepaid-data-sim-card.wikia.com/wiki/Spain It's more expensive than most European countries but still much cheaper than Koodo roaming options. You'll just need an unlocked phone.
Userlevel 7
Badge +4
Didia, can you pls switch your Iphone on airplane mode and back? 
I have and it does not work
Do you mean switch on and switch off?
Userlevel 7
Badge +4
Didia wrote:

Do you mean switch on and switch off?

Yes turn on airplane mode and then turn it off.
Didia wrote:

Do you mean switch on and switch off?

I have many times and when I am out and need to use the internet it does not work. I am frustrated because I was told that this was my best choice
Userlevel 7
Badge +4
Didia wrote:

Do you mean switch on and switch off?

Does it work now? 
Didia wrote:

Do you mean switch on and switch off?

I am at he hotel and they have wifi so it's working with their wifi not with koodo
Userlevel 7
Badge +4
Didia wrote:

Do you mean switch on and switch off?

I understand. I saw some very low data usage a few min ago, so I think it should be working now. 
I pUrchased the roaming bundle for $40 and was told it should just work. I need a definite answer because I am traveling and need access. I can only use free wifi and this is not always available
Userlevel 7
Badge +4
Technically it's your only choice for data with Koodo. If it just won't work then I suggest grabbing a local prepaid Sim so you can have all the data you need for 10-30 bucks depending on how much you need as 50MB is effectively nothing in 2017. You can even use VoIP apps to call back in Canada as needed.
This service sucks I got it going and every time I try to use it it adds $25.00 to my bill so far it has added $75.00 and I have not been able to use what I paid for. Who do I complain to regarding this misrepresentation of the plan?

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