Koodo Community

Community

Solved

How come my bill is 300 dollar without using extra interenet or international calling ?


4 replies

Userlevel 7
Badge +4
Sign into your self serve. Click 'view bill'. Look at page three. What does it say?
Userlevel 7
Badge +4
Have you went over your minutes? Did you pay your tab recently?
Userlevel 4
Robert wrote:

Have you went over your minutes? Did you pay your tab recently?

Went over his minutes, maybe. Did international calling, maybe. Some overages, maybe. Paid $300 tab and forgot about it, definitely no.
Userlevel 7
Badge +4
Hey Bob - you have 1,000 international long distance minutes included with your plan, and you went over that bucket this past month. As Timo suggested above, if you look at pg. 3 of your latest invoice, you'll see a breakdown of what's included and what was additional. You can also go through the details of each call on the subsequent pages. Hope this helps. 

Reply