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help with unlocking phone


I tried calling the customer service help line to get my iPhone unlock from this carrier, however it is useless to call for that as there is no option for that and absolutely no way to talk to a live person. went into a koodo mobile store they told me to call. can anyone be useful and help?

5 replies

Userlevel 7
Badge +4
Call and ask for option #6 → tech support. This is where you will unlock your phone!
Userlevel 7
It doesn't actually have to be technical support specifically. Almost any front lint rep can unlock it.
Hi Cassandra!

Did you succeed to reach us and unlock your iPhone? If you cannot contact us directly at *611 from your cellphone or at 1-866-995-6636 from another device, please send us an email using this secured link http://koo.do/YqucV0 and select "Social Media" as category so we can take care of your email as soon as possible.

Thanks and have a great day!
I keep calling *611 to unlock my iphone, but they keep holding me for an hour or two and then they hang up..
Userlevel 7
Badge +4
Chelle Bern wrote:

I keep calling *611 to unlock my iphone, but they keep holding me for an hour or two and then the...

Call in and choose the call back options. They will call you.  It's kinda busy this weekend.

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