I finally received the bubble-wrapped envelope to return the phone. The instruction that came with it stated that there is a Canada Post Bill of Lading and authorization sticker. All I have is the return authorization sticker but NO Bill of Lading. I do not want further issues regarding receiving refund of charges and cancellation of contract so would really appreciate advice on what to do next. Any email to Koodowebstore takes 4 days before receiving a reply which is extremely frustrating.