Koodo Community


  • 26 August 2019
  • 3 replies

I recently bought a phone online, and was sent an email with a tracking number.
when i go to track the parcel, it does not exist!

and i cant get ahold of ANYONE who can help me as the virtual assistant tellls me the same thing over and over and i cant speak with anyone directly.

Can someone help me lol

3 replies

Userlevel 7
Badge +4
What does the email with the tracking number say?

THe tracking number might be for a different delivery company than what is mentioned in the email
Userlevel 7
Badge +4
If the package hasn't shipped, the tracking number will not be in the system.
Userlevel 7
Badge +4
This happens all the time with online orders from any company. You should be able to see tracking details tomorrow.