Koodo Community


Hi there, new to koodo. I just signed up for the wrong plan/phone, how can I cancel my order or switch it? I just placed it in about 10 mins ago, HELP

3 replies

Userlevel 7
Badge +4
When you get your order number just come back here and we'll look at your account. What plan did you sign up for and which one did you want instead?
I have my order number, I ordered the $59/mo high tab with the iphone 6s 32gb.
I wanted to sign up for the $$40/mo + medium tab with the 64gb iphone SE. 

Userlevel 7
Badge +4
I see....ok, best to cancel that order by sending an email and reorder what you really wanted. webstore@koodomobile.com