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HELP!!!


I have the Apple I Phone 4 or 5(can't remember which) and sometime last week all of my contact info seems to have been wiped out. All I have left are 14 contacts. Also, in calling history I have all the phone numbers but the name attached to the number has been wiped out(assuming it has something to do with the contacts all having been wiped out). Does anyone have any idea why this happened and how I get the contact info back?

11 replies

Userlevel 7
Badge +4
If it's an iPhone 4 it is supposed to me smaller and iPhone 5 bigger and more rectangular. For your problem, did you recently make a restore? Remove an account from the phone (hotmail, google mail, etc)? Did you change SIM cards?
Userlevel 7
Badge +4
Robert wrote:

If it's an iPhone 4 it is supposed to me smaller and iPhone 5 bigger and more rectangular. For...

Or maybe it is restoring right now and it takes time to load everything from icloud. Also check Settings>Mail, Contacts, Calendars Make sure you have signed into your icloud or gmail, etc where you originally saved your contacts. If you saved your contacts just to the phone itself, then Settings>iCloud sign in and restore from backup Or if you backed up via itunes just plug in tyour computer and restore from back up.
Did you clare all runing app in back round tray software reset if you done that if nothing improves call kood you may wanna send your iso device in for warranty here app may clean master helps your phone working well make shour you did updates
Thanks for the distinction between phones. I have the iPhone 4. I have done none of the things you suggested. I have cleared all apps in background running, did a software reset and nothing changed. I will call Koodo Support. Thanks for the help!
Userlevel 7
Badge +4
Koodo support will not be able to assist you with your problem. They could try, but my suggestions is that you should go to an Apple store (they will see the phone with you and may provide physical help). You'll get the most rapid answer there! Find the nearest one near you (https://www.apple.com/ca/retail/) and take an appointment! Or go here : https://getsupport.apple.com/GetproductgroupList.action?caller=rcon
Userlevel 1
Robert wrote:

Koodo support will not be able to assist you with your problem. They could try, but my suggestion...

Hello Robert only problem apple charges for everthing koodo should be able help is litte dumb that koodo won't help people with apple divce iPhone can you please help me to understand thanks robert
Userlevel 7
Badge +4
Robert wrote:

Koodo support will not be able to assist you with your problem. They could try, but my suggestion...

Yes Robert. Please help Mr.Sider
Userlevel 1
Robert wrote:

Koodo support will not be able to assist you with your problem. They could try, but my suggestion...

There are to things 1 way you cant go koodo for help with your apple iPhone I'm hereing you have go to apple store thay charge for everthing if you don't apple care is litte incvent don't you think 2 I got android phone note 2 gealexy phone would there up date for this phone little buggy because goolge hade bugs in there software thanks Robert
Userlevel 6
Robert wrote:

Koodo support will not be able to assist you with your problem. They could try, but my suggestion...

Hi Matthew, we can indeed help for the first troubleshooting! If the issue is still not fixed, a customer would then have to check with Apple directly http://koo.do/WQ37a0. Thank you 🙂
Userlevel 1
Okay you cleat all the running apps you may look for clean master it kills unwanted apps in the back round Boost your phone if that didn't help may be your software if under warranty send in kood now please make shour you have warranty if not apple won't look at untell you bye apple care greddy of apple but this way I have thay would look at it please make sure you did updates charged battery
Userlevel 7
Badge +4
Were you mirroring your contacts from anywhere? The iPhone can have contacts from a number of sources. For instance, some could be on your phone, and some associated with a Google, Yahoo or other email account or similar. Is it possible that you have disconnected one of the locations where contacts were stored by deleting, removing or disabling an account? Do you have a backup of you phone either on iCloud or on your computer via iTunes?

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