English is not my first language. I have been with Koodo for over a year and have had the unlimited minutes package. Last month, I made a change to my bill which I thought was only to add 1gb of data. I did not realize that I only got 500 minutes with this package!
To my shock this morning, I saw that I am being charged over $400 in airtime!!! There is no possible way I can pay this amount, at least not on the due date.
I'm on a fixed income and there is absolutely no possible way in which I can pay this amount this month in full.
I would like to remain a Koodo customer, but if my service is disconnected because I can't pay the amount at once, then I will have to have my service permanantly shut off.