Koodo Community

Have money in account but can't receive or make call

So I have a prepaid phone and it says I have a talk booster and I even have extra money in my account but I can't receive or make any phone calls?

2 replies

Userlevel 7
Hi Olivia, Has your base plan renewed? You are required to renew your base plan every month to be able to keep using the phone.
Userlevel 4
Have you tried just a simple thing like re booting your phone and check network setting just to make sure they did go glitchy on you.