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Had to call customer service to update to Double Data Promo Plan and now no data


The self serve option wasnt working last week so i called the 1-800 number. They updated my plan for me to the new double data and they set it to become active at the beginning of my next bill cycle (yesterday). Since yesterday I havent been able to use my data. I am only able to send IMessages and use my social media when connected to Wifi. Nothing has changed technology wise on my IPhone SE but i did check all my cellular data details, just to confirm that nothing funky happened...  not sure if i have to call them again but any suggestions wold be great. 

13 replies

do a hard reset and hopefully you will be fine.
how do i do that and will i lose anything stored on my phone by doing that?
Userlevel 7
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Close your phone, and re open it to see if it solved the problem
Robert wrote:

Close your phone, and re open it to see if it solved the problem

Ive been restarting/turning it off every so often for the last 2 days if thats what youre referring to and nothing has changed
turn your phone off. take the sim card out. wait 5 minutes and put the sim back in and turn the phone on.
Kaleem Khokhar wrote:

turn your phone off. take the sim card out. wait 5 minutes and put the sim back in and turn the p...

Its an Iphone so the sim card isnt really an option is it? I would have to take it in to a kiosk wouldnt i ?
Userlevel 7
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Kaleem Khokhar wrote:

turn your phone off. take the sim card out. wait 5 minutes and put the sim back in and turn the p...

No, you just need a specialized tool to extract it. Most of us use a paperclip.

BATTERY, on the other hand is as you stated.

Since you've restarted a few times, another try at that likely won't change much. You might want to send a PM on Koodo's Facebook page, or DM to their Twitter account to have them check your account.

Userlevel 7
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Kaleem Khokhar wrote:

turn your phone off. take the sim card out. wait 5 minutes and put the sim back in and turn the p...

@ Faith Looked at your account and would like you to tyi turning off the phone one more time. If that still doesn't work, we got your facebook message and we'll help out there. 
and by the way , for doing hard resets you wont lose anything.
Userlevel 7
Do you know how to do a hard reset? Hold the power and home key until the screen blanks then release both.
Chad Burr wrote:

Do you know how to do a hard reset? Hold the power and home key until the screen blanks then rele...

I have done this a few times, but wasn't aware that was the term for it! Thanks, it turns out I had to reset network settings
Userlevel 7
Badge +4
I'm surprised no one has suggested a network settings reset. This tends to solve iPhone connectivity issues most of the time.

Settings > general > reset > reset network settings.

Your phone will restart. You'll lose any saved WiFi passwords.
I'm surprised it took this long for someone to suggest this as well. I contacted Koodo via Facebook and eventually this was the suggestion we came up with that successfully worked. I'm not completely knowledgable when it comes to Iphone in general, but this tip is good to know!:)

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