Koodo Community



getting new phone tomorow

im getting the iphone 5s tomorow and i will be canceling my current plan with koodo. i will be getting in another contract with koodo so will i be keeping the same number??

2 replies

Userlevel 7
Hi Kev,

If I'm reading this correctly you closed out your original account and you want to start a new one with a new tab? You didn't need to do that, you simply needed to pay off any tab balance you had remaining, be it via self serve or in store and get the new phone. If you're talking about just paying off the old tab and starting a new one with a new phone your phone number won't change.

Hope that helps
Userlevel 7
Badge +4
And for your plan: If you need to change your current plan to $30 and over because you want to use Tab M, you can do that at the store. You don't need to cancel your account.