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Question

Getting Error texts from 533-7 everyday?


Everyday since I switched to Koodo from Telus I get text messages from 533-7. The message reads, "Error. No User Template for KDO. MDN: my phone number; NotificationCode:BLOCK_CAN_REMINDER_AUTH. What's going on?

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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...oddly enough I didn't, but she ended up answering me a bit later, now its just to wait and see if i get another error or not
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[quote=Francois landry]i have gotten 12 of these messages in the past 2 days...https://
i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...all i have done is message them, i didn't receive a message from them, did i do it wrong?
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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...Once you reposnded to the facebook private message and answered the questions, you just need to be patient

i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...Ah, thank you. Is there a way i can help with the authentication process then?
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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...There is no live chat with Koodo
i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...should i have gone with live chat then?
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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...Our Facebook channel is not like live chat, it may take a couple hours before we authenticate your account.
i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...I just did, how long does it typically take for you guys to reply back? I can imagine you must be busy. 
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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...Hmmm...ok, let me have someone take a look at your account specifically and see what's going on.  Since no one else on this thread mentioned further issues I think the problem maybe limited your settings only. If you could send us a private message on Facebook we will do our best to look after this.  
i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...I've had a few more since then
[quote=Francois landry]i have gotten 12 of these messages in the past 2 days...https://
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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...Can you screen-shot that please? I don't see it being sent from our end to you. 
i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...8 am tomorrow morning, or 8 am this morning, cause i just got another one at 9:48 pm (currently 10:25 pm here)
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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...Thanks everyone for their patience! The issue has been fixed and you should NOT see these coming through as of 8am this morning.

@Francois the last SMS you receive with this message was prior to 8 o'clock and none after. Pls give us a heads up if it happens again. Thanks!
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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...In the meantime though you can try blocking the number if it lets you. (Not sure how picky it is blocking a 4 digit number)
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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...it is on Koodo's end to fix
i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...how can i fix this?

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i have gotten 12 of these messages in the past 2 days...[img]https://d1qy7qyune0vt1.cloudfront.ne...You are not the only one : https://community.koodomobile.com/koodo/topics/koodo-keeps-txting-me-an-error-msg
i have gotten 12 of these messages in the past 2 days...

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I called koodo this morning and they said they are upgrading their text data settings and it is a...@Justin, for you the most recent data notification SMS you received (50%) seems it went through ok. At least I can see that from our end. Can you confirm? Thanks!
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I called koodo this morning and they said they are upgrading their text data settings and it is a...Yes folks, if you are in the process of receiving notifications for your data usage this may still occur. Once you either reach the 'block/pause' phase (when you used all your data) it will automatically clear.@Meaghan, you are very close to fully using your datat for the month as you can see online too. I believe all should be back to normal in the next day or so. 
I called koodo this morning and they said they are upgrading their text data settings and it is a...I've had 7 more between 11pm last night and just now
I called koodo this morning and they said they are upgrading their text data settings and it is a...I just received this msg again!!!
I called koodo this morning and they said they are upgrading their text data settings and it is a...We are reading this as my daughter just got the message come up on her phone I guess it's not fixed

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