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Extended warranty


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I feel so sad. I've been a customer for almost two months. I'm just researching the extended warranty. When I got my 5s I was dealt with rudely about getting a warranty. At the store I was brushed off and told to set it up later. I'm now learning there's 30 day period in which to get a warranty? I don't understand. What if my phone is damaged/stolen. This is an extremely important device. I thought I could trust Koodo. Now I just feel scammed.
Userlevel 7
The new extended warranty program just started this month. It wasn't available when you got your phone. it doesn't cover iPhone in which case you'd need to get apple care which was available .

You may want to call koodo to discuss this as none of us have access to your account. I'm not sure what koodo can do as your in service date is more than 30 days ago. Apple may or may not accept your device. Give koodo a call http://koodomobile.com/en/on/extended...
Userlevel 7
Badge +4
Im surprised they would brush off your request for Apple's extended warranty since commissions on extended warranties are very generous especially if someone volunteers to get it, they dont even have to up sell you on it. You can also buy Apple Care direct from Apple within 60 days of purchase of your iphone. http://store.apple.com/ca/product/APP_IPHONE_PLUS_AUTO-110480/applecare-plus-for-iphone Also Apple Care does not cover a stolen phone, that falls under your home insurance policy. The only time you can get coverage for a stolen phone is via your credit card's purchase assurance program, but you are required to purchase the full device on that credit card (ie. If the phone is purchased on a subsidy or tab, that will disqualify you from the credit card insurance program), as well as submit a police report regarding the theft. My personal opinion is below: Imagine paying $99 for Apple care to get the privilege to to pay Apple an additional $79 to replace your phone with a refurbished one (which you may never claim) when you can just pay $299 to replace the phone on an as needed basis. Extended warranties are a gamble against yourself, and the house always wins or they wouldnt sell it to you.

Userlevel 7
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

I don't think they actually brushed him off. I think he was offered AppleCare but didn't know what it was exactly so he said no. And now he see's there's an extended warranty program and is upset he wasn't offered it (which it wasn't available at the time anyways on top of the fact its not available for iPhone). I've never known a rep to not offer AppleCare and to not sell it when a customer asks for it, they make money off it. This story makes no sense.
Userlevel 4
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

I kind of agree with you Ahmad. If people took the time and care to understand what they're buying before the actual purchase it'd minimize their upset. Buying a phone these days is like buying a big ticket item (ie new TV or refrigerator), where it's slightly more involved than meets the eye-:)
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Dennis the master
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Dennis the master
Userlevel 7
Badge +4
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

You can call me the Doctor if you want too 😛
Userlevel 5
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Woah woah woah....THE Doctor might be taking that a little far lol
Userlevel 7
Badge +4
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Let's see some credentials, Dennis 😉
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Thanks doctor! Your a real one. Thanks again all the best 
Userlevel 7
Badge +4
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Userlevel 7
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Wow totally inappropriate uniform for a police officer
Userlevel 7
Badge +4
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Lol.... How about in Alien form as Nebula

Userlevel 7
Dennis wrote:

Im surprised they would brush off your request for Apple's extended warranty since commissions on...

Nice makeup, 7of9 rip off eyewear

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