Koodo Community

Expired, not able to use Data?

Yesterday I could not use any services that require data..it said that I have 3G and all that! So I went to a Starbucks and used theyr wifi and checked on my account. I still had $35 credit and over 700mb data left but in my status for the base plan it said "expired" ??? This morning everything seemed fine again, anyone else having issues like this?

2 replies

Userlevel 7
Badge +4
That is very strange indeed, Anton. What does your renewal data show in self service?
called koodo and they told me that there is a glitch in the system...it does not show when the renewal date would have been...according to the koodo csr this should n to even matter as long there is sufficient funds available. I've had $35 left and like I said earlier, more than enough data available. Gunna keep an eye out for this!