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Exchanging my iPhone 6 (64GB)


Userlevel 3
So I bought an iPhone 6 (64GB) from Koodo. Turns out there are some tiny scratches on the screen that you can only see at certain angles in direct light. Not a huge deal, but I'm a bit OCD with these sorts of things so I want to return it and swap for another one as I'm still within the 15 day return period. My concern is that none of the 64GB model are in stock and it's unclear when more will be. I can go back to my old phone for the time being, which is fine, but I'm just curious if there are any restrictions with me essentially swapping phones potentially 3 times in a month (Non Koodo customer --> Koodo iPhone --> Koodo old phone --> Koodo iPhone) Oh and to be clear. No I didn't drop my phone or anything like that. I noticed the scratches about 2 days after I bought it, but wasn't able to go in to Koodo as I was on a business trip. Thanks in advance 🙂

12 replies

Userlevel 7
Unfortunately the phone is pretty rare and there's no way to exchange it for a new one until they physically receive it because it's based on IMEI so you might get stuck with that current one.
Userlevel 3
Well I can always return it and just use my old Galaxy S3 until they get a new shipment. Either that or I can return it and then just buy a new one from Apple. I understand what you mean by not being able to exchange it until the new device is physically in, but nothing is stopping me from just returning it, getting a refund, and then just buying it again when they get a new shipment.
Userlevel 7
Badge +4
You're right with that Brendan!!
Userlevel 7
Your best way to go about this would be to just return the iPhone 6 completely, un-do the upgrade, use your old phone and when stores get more in, upgrade again.
Userlevel 3
So just to wrap this up. I returned my phone, but it turns out my old phone from Rogers isn't unlocked (totally slipped my mind to be honest). So I now have a temporary MotoG (for up to 15 days) until Koodo gets more stock of the 64GB model hahaha. I think I'll just order one from Apple as I don't want to risk Koodo not getting it withing 15 days and me not having a phone. Although this has been a big hassle, at least Koodo has been very accommodating about the whole thing.
Userlevel 7
Badge +4
B-Worrall wrote:

So just to wrap this up. I returned my phone, but it turns out my old phone from Rogers isn't unl...

If your old phone from Rogers is compatible with Koodo, you can unlock it and use it as back up too.
Userlevel 3
B-Worrall wrote:

So just to wrap this up. I returned my phone, but it turns out my old phone from Rogers isn't unl...

True. And it is compatible, I would just have to get it unlocked. As I was in a bit of a hurry, I just decided on a temporary phone, especially since it cost $0 🙂
Userlevel 7
B-Worrall wrote:

So just to wrap this up. I returned my phone, but it turns out my old phone from Rogers isn't unl...

Just to be clear, if you only 'exchanged' and didn't actually return the iPhone 6 to get the Moto G, it's 15 days from the original iPhone purchase date, not 15 days from Moto G purchase. The 15 days don't keep extending everytime you 'exchange' a phone.
Userlevel 3
B-Worrall wrote:

So just to wrap this up. I returned my phone, but it turns out my old phone from Rogers isn't unl...

I understand, thanks 🙂. What I did was in fact return the iPhone 6 for a full refund, and then got the Moto G. The Koodo staff member told me that, that way (as you kindly pointed out) I have another 15 days to return the phone free of charge.
B-Worrall wrote:

So just to wrap this up. I returned my phone, but it turns out my old phone from Rogers isn't unl...

I'm curious, what do they do with all these used phones? Repackage them and send them out to unknowing customers?
B-Worrall wrote:

So just to wrap this up. I returned my phone, but it turns out my old phone from Rogers isn't unl...

As soon as a device is returned, it is marked as "Refurbished" in Koodo/TELUS' system. They either resell them as pre-owned certified phones or send back to the manufacturer, never resell as new. It's against the law in the US, not sure about Canada.
B-Worrall wrote:

So just to wrap this up. I returned my phone, but it turns out my old phone from Rogers isn't unl...

That's what I figured they did. I guess it's nice to offer a service like that, but I can't help but wonder how much it factors into the overall cost of service for the general public. I'm sure it's not cheap for Koodo, and I'm also sure that having certain people exchanging phones willy nilly because they didn't do enough research, or are just the kind of person who HAS to be "that guy" ends up inflating costs for the rest of us. Kind of unfortunate.

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