I was at your Intercity Kiosk tonight in Thunder Bay. I was helped by Mark 893502. I was inquiring about purchasing an I Phone 5c and am a novice and needed much help. I was made to feel very comfortable and the knowledge and thorough explanations really helped me out so much. I have been with Kooko for just over 3 years and I am happier as each day goes by. Mark took a lot of time in helping make sure I got what I wanted and also needed. I never felt like I was being rushed in any way. Marks personality is outstanding and has a wonderful smile to go with it. I greatly appreciate my new phone and if any questions are ever needed to be answered I will go back to Mark and also Justin 887327 who also helped out in transferring my contacts for me. Both men were extremely patient and very courteous and when I left I felt very happy about whole experience. These two men just deserve a raise. No other way to say thank you.