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eSim didn’t work abroad. what are the options?

  • 1 August 2021
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After I traveled to Egypt on vacation, I found out that eSIM on my iPhone doesn’t  work here. What are the options I have to keep receiving messages? Do I need to get a new sim from Koodo? How can I get it shipped to Egypt?

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Best answer by MilkyWay 1 August 2021, 08:25

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After I traveled to Egypt on vacation, I found out that eSIM on my iPhone doesn’t  work here. What are the options I have to keep receiving messages? Do I need to get a new sim from Koodo? How can I get it shipped to Egypt?

Did you set up the eSIM properly? You can check the instructions here to make sure everything was done correctly. https://www.koodomobile.com/en/help/esim-and-esim-vouchers

If you want to get a replacement SIM card, you have to get someone, either a trusted friend or relative, to help you out. They will need to get it from a Koodo store. Once they purchase it, they can ship it directly to you in Egypt. Once you receive it, you can swap the SIM card by inputting the number on your Self-Serve account. https://www.koodomobile.com/en/help/koodo-sim-support

Userlevel 7
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Esim should behave like a normal SIM when you traveling. Unless you already reset or deleted the eSIM in your phone. 

Can you check your Koodo selfserve? Did you add roaming add-on there? Also, I assumed you are a postpaid customer?