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eSIM activated at overseas, but No Signal. | Koodo Community
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eSIM activated at overseas, but No Signal.

  • 5 September 2021
  • 7 replies
  • 81 views

Hi,

I tried to eSIM activation at the Thailand with following methods. But still “No Signal” on iPhone 12 Pro (iOS14.7.1)

Koodo’s store staff told me that I should be able to connect if I am on a subscribed plan. And I tried to “Network Reset” and reboot it. But couldn’t fix it… 

Is there any other way I should try? Please help me. 

 

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Best answer by Attila Koodo 6 September 2021, 14:20

Hi there @Nya-Toro , We have added the Easy Roam option on your lines,  everything should be functional. Please let us know if you still have issues using it. :)

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7 replies

Userlevel 7
Badge +4

Did you add anyroaming add-on in your selfserve? You would at least the voice roaming addon https://www.koodomobile.com/easyroam

Thank you for advice!

 I tried to apply add-on but couldn’t it. That’s mean I have to wait next cycle??

 and this is my plan;

 

Userlevel 7
Badge +4

You would need a rep help if you want to add the roaming add-on. As you are overseas, you can message them via Twitter https://twitter.com/koodo I will also flag a rep here.

Just a note with your plan: you are on a voice/text plan, no data included. Make sure you only have the voice roaming addon (and not the data roaming) and disable cellular data in your phone, otherwise you would have to pay at the rate of $13/100MB on top of the roaming fee.

Userlevel 7
Badge +4

Thank you for advice!

 I tried to apply add-on but couldn’t it. That’s mean I have to wait next cycle??

 and this is my plan;

 

Just to add on to Dinh’s point, you can also schedule a callback through Koodo Assist. You need to download an app that can make or receive calls, such as Fongo, and schedule a callback to that number instead. https://Koo.do/Chat 

Dear Dinh and MilkyWay,

Thank you for your kind explanation and advice! I will be contacting Koodo Assist immediately to have them take care of this.

I'll keep you posted. Thanks!

Userlevel 5
Badge +4

Hi there @Nya-Toro , We have added the Easy Roam option on your lines,  everything should be functional. Please let us know if you still have issues using it. :)

Dear Dinh, MilkyWay and Attila Koodo,

Thank you so much for very kindness support!

I got signal and could receive text message in Thailand.

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