Koodo Community
Question

email

  • 29 April 2019
  • 7 replies
  • 138 views

Can't send or receive emails on cellular.

7 replies

Userlevel 7
Badge +4
Reset the network settings on the phone.
Userlevel 7
Badge +4
Also try restarting your phone
Userlevel 7
Badge +4
Can you switch the sim cards in your two phones to the other to see if the problem follows?
We had to swap sim cards as Koodo screwed up our phone numbers. Since moving to Koodo this problem exists.
Userlevel 7
Badge +4
Can you swap sim cards between your phones to see if the problem follows?

Did you change anything, such as getting a new phone or whatnot and then it stopped working? Or did nothing change at all and it just stopped working?
iPhone 6, same as my wife has. Same plan, same settings. New to Koodo. I have no internet connection while on cellular, she does.
Userlevel 7
Badge +4
Can we have more details? Does data work otherwise? Any emails?

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