Koodo Community
Solved

email

  • 29 April 2019
  • 7 replies
  • 144 views

Can't send or receive emails on cellular.
icon

Best answer by Timo Tuokkola 30 April 2019, 20:45

Reset the network settings on the phone.
View original

7 replies

Userlevel 7
Badge +4
Can we have more details? Does data work otherwise? Any emails?
iPhone 6, same as my wife has. Same plan, same settings. New to Koodo. I have no internet connection while on cellular, she does.
Userlevel 7
Badge +4
Can you swap sim cards between your phones to see if the problem follows?

Did you change anything, such as getting a new phone or whatnot and then it stopped working? Or did nothing change at all and it just stopped working?
We had to swap sim cards as Koodo screwed up our phone numbers. Since moving to Koodo this problem exists.
Userlevel 7
Badge +4
Can you switch the sim cards in your two phones to the other to see if the problem follows?
Userlevel 7
Badge +4
Also try restarting your phone
Userlevel 7
Badge +4
Reset the network settings on the phone.

Reply