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Eeeeeek! Iphone 5c not working and neither is my old phone.


How can I get my new iphone 5c to work? I bought it for xmas, and was told to go to the online self serve area and put in my new sim card #. Now my new phone and old phone don't work. eeeeek! For the record, they did offer to do it at the kiosk but my time was limited and I couldn't do it. I can't go to work tomorrow and not have a phone so the kids can reach me if needed. Please help.

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Userlevel 7
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Were you able to swap over to the new sim on self serve? If yes, then try to power off your iPhone and then back on again
Omg! You are the genius in my life! Thank you! It's amazing how simple that was. Turned it off-turned it on...presto! Thank you so much!
Userlevel 7
Badge +4
Leah Morgan wrote:

Omg! You are the genius in my life! Thank you! It's amazing how simple that was. Turned it off...

My pleasure 🙂

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