Koodo Community

Community

Solved

earned a bill credit referral - Need to Change SIM from Ontario to SK


Userlevel 2
I received an email today that "Please allow 8 weeks for the credit to appear in your account." for credit referral. I have to change my SIM number from Ontario to Saskatchewan/SK. Not sure would I lose credit as SK Sim would go to a different new account which will have no relation to Ontario number. 

I do have a new iPhone 8 on tab which I took on black friday a few days ago. 

10 replies

Userlevel 7
Badge +4
@Abdul, did you mean change phone number? You could only get an SK number once you move there, establish your new address etc. You wouldn't lose your referral credit because of that. 
Bernard wrote:

@Abdul, did you mean change phone number? You could only get an SK number once you move th...

You know your second sentence is not true.
Userlevel 2
Bernard wrote:

@Abdul, did you mean change phone number? You could only get an SK number once you move th...

@Bernard - I am an official resident of SK and have proof. If I get a new SK SIM the credit and TAB can be transferred to new SK number from Ontario plan? I am interested in cancelling my ON number and move to SK to save some $. 
Userlevel 7
Badge +4
Bernard wrote:

@Abdul, did you mean change phone number? You could only get an SK number once you move th...

You're thinking about it the wrong way. You have your account with your ontario number. You will simply switch to a SK number and SK plan. The rest of your account stays as it is.
Userlevel 7
Badge +4
Bernard wrote:

@Abdul, did you mean change phone number? You could only get an SK number once you move th...

Your address in our system certainly doesn't show an SK address. Once in SK you can go to any of our stores and your account will be set up accordingly. 

A memo has been placed on your account accordingly. 
FYI you won’t be able to get the SK plan because it’s removed from Self Serve. I suggest you read up and revise your “need.”
Userlevel 2
I actually went to Walmart Koodo in Estevan. They said it is better if I order online. 
Userlevel 7
Badge +4
ABH wrote:

I actually went to Walmart Koodo in Estevan. They said it is better if I order online. 

However, your Saskatchewan credentials need to be verified, and so entered by a Koodo retailer.
Userlevel 2
Bernard - I need your help, I have a SK SIM now and would like to cancel my ON SIM and move the TAB to SK. I am not able to connect to call center as every time I call it say call over sometime because of high call volume, Retail is also not able to help. Can a rep call me please. I am flying out of country Dec-20 would like to Cancel my ON number before I fly. 
Userlevel 2
Can someone please call me I am traveling out of the country and need to cancel my number. Whenever I call CSR it says too high call volume and the call gets disconnected. 

Reply