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don't pass from step 2 "CHOOSE PHONE NUMBER" .


i bought a prepaid today, but when i try to activate the SIM don't pass from step 2 "CHOOSE PHONE NUMBER" . I put SELECT A NEW NUMBER but when i press CONTINUE, it doesn't pass from next step.

8 replies

Userlevel 7
Hi Fernando,

What web browser are you using? For me prepaid self serve only worked inside of Internet explorer. 
I tried with Safari, Google Chrome, Internet Explorer. All with the same problem

Userlevel 7
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Fernando wrote:

I tried with Safari, Google Chrome, Internet Explorer. All with the same problem [img]https://d...

Have you tried from a computer?
Userlevel 7
Badge +4
What happens if you click the second option (transfer number) and then back to choose a new number?
The same 😕
Userlevel 7
Badge +4
Fernando wrote:

The same 😕

Hmmmm.......... very strange......... I activated a prepaid line a few weeks ago and it went through without a hitch.

Do you have another phone you can call with? You can activate your line over the phone, just tell them you tried with several browsers and you can't get through the phone number selection.

The number to call is 1-866-99-KOODO (1-866-995-6636) - the sad news is there are long waiting times. Hope you get it sorted 🙂
Fernando wrote:

The same 😕

Oks. I'll try. Thank you!
The exact same thing happened to me last month when I bought a prepaid sim card. I ended up calling customer service and they activated, set up my self serve account, and gave me my cell number, no charge. Just tell them what you've posted here and I'm sure they will waive the activation fee, they did for me, Once you have access to your self serve account, you can then choose another number if you like. Hope that helps.

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