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display issues on new phone

  • 2 September 2021
  • 4 replies
  • 40 views

Purchased a certified used phone that is now having display issues- blackness or green lines appear in the battery area of the display. Is this covers by a warranty or covered for repair?

 

 

 

 

 

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Best answer by Sophia 2 September 2021, 17:01

Yes, absolutely. Refurbished phones are fully covered by warranty.

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Userlevel 7
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Yes, absolutely. Refurbished phones are fully covered by warranty.

Thank you for the reply… I really appreciate it. If you don’t mind, I’m finding a little difficult navigating the website… Do you know how I go about initiating a warranty coverage? And again, thank you for your time.

Userlevel 7
Badge +4

Thank you for the reply… I really appreciate it. If you don’t mind, I’m finding a little difficult navigating the website… Do you know how I go about initiating a warranty coverage? And again, thank you for your time.

Here is the link for Koodo repair and warranty option https://www.koodomobile.com/en/help/warranty-and-repair-policy

Hope it helps, Cheers!

Thank you for your time.

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