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Did update on IPhone 6 plus now it will not except my passcode


I just did a software update to my iphone 6 and now it will not except my passcode, i can not get onto the phone. Anyone have any suggestions?

3 replies

Userlevel 7
Hi Reanna, have you tried using touch ID instead?
Userlevel 7
Badge +4
Daniel Kim wrote:

Hi Reanna, have you tried using touch ID instead?

You can't use touch ID on restarting the phone, you need enter the passcode first. If Reanna is not mis-keying the passcode, and the update fully installed, then the only option may be to restore the phone to its original state and rebuild it from there. First try rebooting the phone, though. Hold the sleep button & home button simultaneously until the phone restarts. The Passcode is usually requested as part of the update process, so it sounds like the update might have been interrupted. Apple's forum may have more info on this issue, as it is not a carrier issue.
Userlevel 7
Badge +4
Reanna, this is a weird thing. Have you restored your iPhone from another backup maybe?

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