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Device activation/registration with Koodo


Activated another account with Koodo today. But it did not register the device or pick-up the IMEI. Says unknown in the self serve mobile phone information. How to get the phone registered? unlocked iphone.

7 replies

Userlevel 7
Badge +4
As long as the phone is working it makes no difference which phone is displayed in self serve
I would prefer it show up accurately incase the phone is lost or stolen.
Userlevel 7
Badge +4
Dave wrote:

I would prefer it show up accurately incase the phone is lost or stolen.

Might be because you are using an unlocked device as all my devices from Koodo show but the unlocked ones from places other than Koodo don't show up. You can call and see if they can adjust it on their end but I know you cant. Just write down the info you want for your personal records or if your really worried about theft install a security app. I don't know any for iPhone personally as I use Android.
Userlevel 7
Badge +4
The number still shows up on Koodo's end, even if it isn't displayed in self serve. If you don't trust it, write the imei down yourself and keep it in a safe place. There is no way to force this information to update in self serve.
Userlevel 2
If this is a non Koodo smartphone. simply, the name will not show up. This is meant to be this way
Userlevel 7
Xavier wrote:

If this is a non Koodo smartphone. simply, the name will not show up. This is meant to be this wa...

http://bit.ly/17YVGCE
That is not true. On my other account, the unlocked non-Koodo iPhone shows up with accurate specific details.

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