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dates missing from details on portal


Hi I am looking at the detailed portion of my text usage and am missing a date for some reason it shows Jan 24 all texts incoming and outgoing but nothing for the date Jan 25 ? Then shows the info for the date Jan 26 how can a day just disappear from usage

4 replies

It's unlikely, if you're viewing on self serve it may be a glitch.
perhaps wait till the morning and get back to me!
Shay wrote:

It's unlikely, if you're viewing on self serve it may be a glitch.
perhaps wait till the&nbs...

Still nothing for Jan 25 it's like the day just didn't happen ?
Ok I'll check tomorrow and reply back one other quick question , I got a second phone on my plan at Christmas and there was a promotion going on for plans at that time is it possible to still apply the deal if I'm increasing the plan for the second phone as I really didn't know how much data it would need
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Angela Marie Feeney wrote:

Ok I'll check tomorrow and reply back one other quick question , I got a second phone on my plan ...

Promos are only available while active. There is no ability for the  CS rep to apply them if they are no longer contained in the system.

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