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Data usage


I have iphone 5s and its been like a week that I got this plan and it does not show my data usage on my koodo self app but it does show others tho

8 replies

Userlevel 7
Badge +4
Hello Hwang.

What are you seeing on self serve? 
Robert wrote:

Hello Hwang.

What are you seeing on self serve? 

It says I used 0 mb out of 2000mb data on koodo self serve when I already used about over 500 mb datas accroding to my iphone cellouar setting
Robert wrote:

Hello Hwang.

What are you seeing on self serve? 

Yyy
Userlevel 7
Badge +4
Robert wrote:

Hello Hwang.

What are you seeing on self serve? 

Hello Sara. What can we help you with?
It says I used 0 mb out of 2000mb data on koodo self serve when I already used about over 500 mb datas accroding to my iphone cellouar setting
If you have wifi active and are in range, you don't use data in the plan. Your phone will calculate all data not recognizing the wireless data only.
Ian.Watson wrote:

If you have wifi active and are in range, you don't use data in the plan. Your phone will calcula...

I used LTE datas tho lol
Userlevel 3
Ian.Watson wrote:

If you have wifi active and are in range, you don't use data in the plan. Your phone will calcula...

Hey Hwang!

As it was your first time with us as a customer, your data wasn't counted for the first 10 days of service. Your usage should have started to register on your self-serve app as of the 29th of August!

 I hope this clarifies things 🙂.

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