I received a text from Koodo on Jan 30 saying that I reached 50% of my data. The next day I received another text saying I reached 90% and a second later another one saying I reached 100% and my data is now cut off until the next billing period starts.
It is not possible that I would have gone over 50% of data in just one day, nor do I recall using data more than I usually do. So this must be some kind of a glitch.
My biggest issue, aside from the fact that I immediately lost data, is the fact that there was NO way to reach anyone at Koodo except for the useless Virtual Assistant, which did not give me any options to speak to a rep or a 'callback' option that some people get. This forum is my last resort, otherwise I have to switch providers, because this level of customer service is completely unacceptable.
I need a proper explanation as to why my data was turned off, and which activities led to the data filling up in a matter of 1 day. Self-serve doesn't provide details on what the data was used for, only times.
Hopefully I get a response here. Thank you