It is not possible that I would have gone over 50% of data in just one day, nor do I recall using data more than I usually do. So this must be some kind of a glitch.
My biggest issue, aside from the fact that I immediately lost data, is the fact that there was NO way to reach anyone at Koodo except for the useless Virtual Assistant, which did not give me any options to speak to a rep or a 'callback' option that some people get. This forum is my last resort, otherwise I have to switch providers, because this level of customer service is completely unacceptable.
I need a proper explanation as to why my data was turned off, and which activities led to the data filling up in a matter of 1 day. Self-serve doesn't provide details on what the data was used for, only times.
Hopefully I get a response here. Thank you
Best answer by Mats
You data was turned off because you reached your limit. It should have also given you an option to buy more in the text you received.
See if the link below helps you determine what was using your data. How much data does your plan have?
The virtual assistant will give you the option to request a callback if you ask it to do that. You can also message Koodo on Facebook or Twitter.