Koodo Community


Data overcharged

I just received my monthly bill and II never turned on my data usage but I am getting charged extra.

5 replies

Userlevel 6
Badge +4
Hi there!

Have you been outside of Canada or close to the border? Looks like Pay per use data in the USA which usually is 5$/20MB (anything between 0.01 MB and 20 MB)
I was already in the US since 15 days so I don't know why I got that and I never use any datas in here.
Userlevel 7
Badge +4
Koodo has had some data leakage thing lately not sure what's up. You can send a private message to Koodo via Facebook Messenger or DM via Twitter to get it adjusted and you should be able to get it rebated if you explain to them what you did here.
Userlevel 7
Badge +4
There were 2 charges of $5 each on the same day (Dec 10) for 0.00 MB. This is properly an error.
Userlevel 2
OP...see this thread: https://community.koodomobile.com/koodo/topics/data-leakage-0-01-mb