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Data doesn't work


I changed my plan yesterday to the 35$ one with 1GB of shock-free data. When I try to enable it on my iPhone 6, it doesn't work. I activated Cellular Data and I even activated it for certain apps such as Safari and it says "no internet connection". What should I do? 

4 replies

Userlevel 7
Badge +4
Try turning off and on airplane mode. If that doesnt work turn off your phone and remove your SIM card and your battery (if possible). Wait a minute and then put everything back together and then it on. This shoukd reset your SIM and have it all back and working!
Userlevel 7
Badge +4
You can also reset network settings if that doesn't work. Bare in mind that it will delete all saved Wi-Fi and Bluetooth connections.
Userlevel 7
Badge +4
Did you ever have a data block on the account?
Userlevel 5
Hello Bianca,

Have you tried the above steps? Do you still need help?

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