Koodo Community
Solved

damage phone and no help glitch

  • 14 June 2020
  • 2 replies
  • 60 views

hello i dropped my phone and its cracked and keeps glitching i cant use it but due to Covid i cant go to a Koodo help place for help because they're closed and i cant get in touch with a rep i don’t know what to do or who to ask for help i need damage repair

icon

Best answer by Dinh 14 June 2020, 18:05

Here is their policy on warranty and repair https://www.koodomobile.com/en/help/warranty-and-repair-policy

If the phone was damaged by you (not by a manufacturer issue), it might be better to find a local repair shop. They might offer cheaper repair cost and shorter turnaround. If it was an iPhone, you might want to check in with Apple store.

View original

2 replies

Userlevel 7
Badge +4

Here is their policy on warranty and repair https://www.koodomobile.com/en/help/warranty-and-repair-policy

If the phone was damaged by you (not by a manufacturer issue), it might be better to find a local repair shop. They might offer cheaper repair cost and shorter turnaround. If it was an iPhone, you might want to check in with Apple store.

Userlevel 6
Badge +4

Hello Salma,

 

I am really sorry for this situation. If it is an Apple device, please visit https://getsupport.apple.com/. If we are talking about any other device, you have two options. First one is to contact our authorized service centers and, the second option is to visit a Community Hub. Our Store Locator at koodomobile.com/find-nearest-store will be updated to reflect these locations and I recommend you calling in advance before visiting. 

Best regards,

Koodo Mobile Team

Reply