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Severely disappointed with customer service today. I blocked off an hour of my day to try and resolve some issues that I have been having. This was during the middle of the day (typically off peak hours for phone call density). After wasting an entire hour on hold I was unable to reach a representative to resolve an account issue. I will be travelling out of country for the next month and was hoping to resolve before departing. This poor service has me strongly contemplating switching to another provider after 8 years of customer loyalty. -Dylan

2 replies

Userlevel 7
Badge +4
The off-peak hours would be when the customer service line first opens.

But what issues are you trying to resolve?  Maybe we can help here
Userlevel 7
Badge +4
You don't ever have to wait again. Simply use koodo.com/chat.

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