Koodo Community



current balance

My transaction history showed that I have 40$ in my account. But when I active base plan 35$ it still says that I don't have enough money for active this plan.
My phone number is 438 345 8296
What wrong?

3 replies

Userlevel 7
Badge +4
Have you added the taxes?
Userlevel 7
Badge +4
What does the first page (when you log in) show as your current balance, Lih Vu?
The first page when I log in shows current balance: 0$ while the transaction history is 40$ in my account.
I already purchased voucher with taxes. But when I tried topping up my account it said my pin number cannot be proceeded.
Maybe tomorrow I will go to koodo shop asking for reactive my base plan.