The Koodo’s anti fraud department oblige Cubans clients to submit every number they need to call in Cuba in order to be unblocked.
That means, when you try to rich 90% of Cuba’s numbers Koodo say: “The number you call is in a range that has been blocked for security reasons”
I already tried with many Cuba numbers with different patterns and the results is the same.
I contacted two time the Koodo Customer Service, lost around 3h at the phone and the final answer is: the anti fraud department ask a form for every number you need to call in order to unblock it and then allow you to make the call.
I found that really abusive and privacy violating because I don’t want to give Koodo my entire contact list to allow it to know it.
If I need to call a new number in an urgent situation I
CAN’T. People, what kind of jokes is this??!!
Please, Help the Cuban’s community which have been trusting Koodo as theirs provider.
thank you in advance
Best answer by Timo Tuokkola
DO you know of anyone else with this issue regarding calling Cuba? I have not heard of this before and could be a situation with your account only. Also are you a new customer?
It generally happens when a large number of calls from certain number ranges start pulling scams like this one: