Koodo Community




Can you sell back a phone for credit? Or what is the warranty on phones that break through user-error? 😞

5 replies

Userlevel 5
Which phone do you have and what happened to it?
Iphone 4S- dropped it in the toilet
Userlevel 5
When was the device purchased and is it under Applecare+ If the device is covered under Applecare+, you are covered for 2 accidental damages (there will be a processing fee). You can also try to 'save' the phone by making sure it's powered off and leaving it in a bag of rice for a few days. If this is doesn't work, some stores (not Koodo though) will purchase damaged phones...
Userlevel 7
Badge +4
You have to bring it to Apple and they can replace your phone for a fee.
Userlevel 5
Apple is known to be generous at the Genius bar but I wouldn't assume they would give you a new phone for free. Even with Applecare+, you have to pay a $79 service fee for accidental damage (up to 2 incidents) https://www.apple.com/ca/support/products/iphone.html