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cracked iphone


my iphone cracked while being inside the otterbox

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Userlevel 7
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Userlevel 7
You need to take your concern up with otterbox then. Koodo isn't responsible and since its phsyical damage, it voids your warranty. Apple sometimes makes one time exceptions. You either contact otterbox if you want to complain or you can go to an Apple store and see what they can do for you as Apple requires all iPhone repairs/warranty issues to go through them.
This reply was created from a merged topic originally titled Cracked Iphone. so, the other day I was walking down the street and I had dropped my phone. which I thought was no big deal cause I had an otterbox on it which is supposed to help protect it from cracking. but when I picked up my iphone while it was in the otterbox it was cracked.
Userlevel 7
Badge +4
There's no guarantee that your device won't break in an otterbox case it just greatly reduces the chances. If the phone lands face down on the screen on a rock or other object of any size that penetrates past the case it's still going to break the display. It's unfortunate but you happened to experience the 2% vulnerability of any case.

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