Koodo Community
Community
Question

CPO phone

L

Just wondering if certified pre owned phones should have a maximum battery capacity of 100% if it’s listed as “like new”. 
Just received mine in the mail and it’s 94% but wasn’t sure if that’s normal. 

thanks!

This topic has been closed for comments

3 replies

R
Badge +4

Which phone did you purchase?

Did you charge the phone fully prior to usage?

“Like-new” phones are essentially brand new phones, the battery reading (94%) should not be that low. If you’re not satisfied with this phone, you have 30 days from the date of purchase to return the phone.

M
Userlevel 7
Badge +4

Just wondering if certified pre owned phones should have a maximum battery capacity of 100% if it’s listed as “like new”. 
Just received mine in the mail and it’s 94% but wasn’t sure if that’s normal. 

thanks!

That’s normal. It is a certified pre-owned phone, so it’s bound to be used before. Having a battery capacity of 94% is still good.

You shouldn’t need to worry about its condition at this point. When you buy a CPO phone from Koodo, it includes a 1-year warranty, so you will be covered for any repairs needed for the manufacturer’s defects during this period. https://www.koodomobile.com/en/help/certified-pre-owned-phones

R
Badge +4

For a “like-new” phone to have 94% battery capacity after only 15 or 30 days of use is not in like-new condition, nor is this normal. A 6% drop in battery capacity indicates premature wear. Under normal circumstances, this kind of wear takes place over the course of a year or two or more, depending on how well the battery is maintained. The battery is defective if it cannot charge to full capacity.

https://www.koodomobile.com/certified-pre-owned

@lleslie216 I would suggest sending the phone back and exchange it for a phone that has full battery capacity. You can initiate the return process by contacting the webstore at koodo.webstore@koodomobile.com.

Koodo Community