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Constantly receiving text messages twice from iphone on prepaid


My husband and I are on monthly Koodo plans on iPhone.  My two daughters and son are each on prepaid Koodo plans with iPhones.  Both my husband and I receive the same text twice from my ONE daughter when she is not connected to WiFi (using iMessage), there is no problem with the other two's phones.  I have adjusted her settings on her phone multiple times and reset her network settings twice.  From what I have read on this forum looking for a solution to this problem, I am wondering if I have to reset her phone and restore from a back up (using iCloud not itunes) or call Koodo customer service to have them do something at their end or have her SIM card replaced as it may be faulty..?  I really do not want to have to reset and restore her phone... A solution that works to fix this problem would be greatly appreciated!

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Sometimes it's an (area) signal issue or a provider issue,. When the text is sent, sometimes it will fail for a second due to poor connection and it automatically retries and that goes through, also the first attempt goes through as it found the network the same time the second one was dispatched. You can try calling 611 to see if they can "reset" your connection to the network. But in reality it should stop happening. Although a factory restore of the device is drastic and usually not needed, it definitely wont hurt to try and resolve the issue.
Chadwick wrote:

Sometimes it's an (area) signal issue or a provider issue,. When the text is sent, sometimes it...

It has been continuous for well over a year with each and every text regardless of where we are -our rural home (full bars), local town, nearest city.  The texts are always about 7-13 minutes apart.  The weird thing is that it has never happened with my other daughter or my son's phone both on the Koodo network as well.  I will call customer service and ask them to reset her network connection as you suggest. Perhaps asking for this to be done specifically will work this time as the last time I called nothing changed.
Thanks for the info!
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Chadwick wrote:

Sometimes it's an (area) signal issue or a provider issue,. When the text is sent, sometimes it...

That's definitely weird. Could be a network issue or a phone issue then. My advice would be call first, see if there is anything they can reset for you. And then reboot your phone, if nothing happens and it's till going on, I would try the factory reset of the device and then restore your settings and hopefully that will work. Last step could be replacing the actual SIM card. Best of luck.
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Ae you receiving both messages as imessage or text or 1 of each?

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Do all of your children have the same prepaid plan? In their settings to they all have iMessage activated? Or only that ONE daughter? I'd say this is a problem with the iMessage. When your daughter doesn't have wifi it sends the text as normal text message (green) then when it find wifi it sends it again as iMessage(blue). Disabling iMessage would be the solution to your problem in that case.
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Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

But of course losing all the functionality of Messages, including group messages. I'd suggest a reset and restore through iTunes on a computer as being faster than through iCloud.

You can also reset the network connection from the phone (wi-fi connections will be lost and have to be set up again) try Settings > General > Reset> Reset Network Settings.

Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

It is my understanding that backing up to iTunes bundles the whole phone bugs/glitches and all to iTunes and then restoring back from iTunes just puts them back onto the phone, fixing nothing. Backing up to iCloud saves your personal settings, pics, apps, etc. without iOS. Restoring iOS through iTunes (but not restoring the backup) replaces the phone with a fresh copy of iOS and then backing up from iCloud restores your personal settings etc. onto that fresh copy.  It is effective (as I've done this before to fix a glitchy iPod) but labour intensive and I really only want to do it as a last resort.

All the children have prepaid, all have iMessage activated, all have sms/mms messaging on.  We have tried resetting the network connection from her phone several times. This issue is the opposite; her phone sends the message as an iMessage (blue) and when it can find no wifi connection then sends it as text (green) and then I get another text (green) about ten minutes later.  I also know this to be true because she has no data on her plan and the double texting is always when she is not connected to wifi.

The reversal is true when she sends a text from the end of our driveway (no wifi/green)  and then after connecting to wifi closer to the house another appears via iMessage (blue).  This is normal.

Having said all that...I believe it was a glitch on Koodo's end as Koodo did a "refresh" to her phone's network yesterday and now all the texts are coming through only once. BUT NOW iMessage is no longer working at all between our two iPhones.  iMessage is working between her and her father's iPhone (they had the same double texting issue as well)... so....!?

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Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

Try rebooting all the phones together.
Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

I should mention we have both turned off iMessage and turned it back on as well as sms/mms messaging, have rebooted our phones (turned off then back on), and disconnected and reconnected to our home wifi..... I am thinking I just might have to reset and restore her phone.
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Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

Yes, sometimes its a good thing to do. I know a lot of people who do it every few months just to keep things fresh on the phone. It absolutely will not hurt. Do it whatever way you want, icloud/itunes, if one doesn't work, try the other.
Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

I think I will leave it for a few days, see what happens when she leaves the house (no wifi) and reconnects with the school wifi... then if no luck reset and restore.  I agree a change in SIM card would likely be the very last resort after that.
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Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

Yeah SIM change would be my last shot at fixing it. Best of luck!
Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

Fixed it!  Had the idea to delete the existing texting thread between us on my phone... earlier I had noticed that her phone number was listed as 'mobile' not 'iPhone' -changed it- started a new message thread, tapped Details, tapped the information icon, tapped the text bubble (that would start a new message from Contacts) and it shot back to messages with "new iMessage" on top, send button turned blue, and the text went through as an iMessage.  

Not sure exactly why that worked but I suspect my phone was 'stuck' on thinking it was in a text only mode to a mobile number since she was in my contacts as one before.  Perhaps after changing the number to 'iPhone' the new thread prompted iMessage to work as it should after all the reactivating/rebooting...  Anyways, glad it worked and hopefully this will help others out with the same issue!
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Robert wrote:

Do all of your children have the same prepaid plan? In their settings to they all have iMessage a...

Thats really odd. Ill keep that in mind for the future! Thanks for letting us know!!

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