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Constant error messages for new Koodo customer


I just moved to Koodo from Telus a few days ago. Downloaded the app on my iPhone 5s - I keep getting: "Error - we are unable to process your request. Please verify the information and try again." I've signed out and back in again..same error - and I just want to track my data usage. Is this because I need to go through one entire billing cycle first? The Telus app is the same - so I just assumed it would update my usage automatically....bad assumption? Thank you!

5 replies

Userlevel 7
Badge +4
Are you able to sign into Self Serve on a computer? I assume you are connected to cellular data or wifi when you are using the app
Dennis wrote:

Are you able to sign into Self Serve on a computer? I assume you are connected to cellular dat...

Yes I am. My issue is with the iphone app - everything seems fine when I log into self serve through a regular web browser.
Userlevel 2
You would need to set up your Koodo Mobile Self Serve account first.
I already have
Userlevel 7
Badge +4
Try removing the app and reinstalling

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