I got 420CAD taken out from my account for my bill in March. I tried to immediately contact someone but due to Covid 19, I couldn’t reach anyone over the phone. I just lost my job at the same time and was horrified by the amount. I couldn’t understand. After overlooking at my bill it looks like my plan also counts coming in phone calls !!!! I was not even aware of that !!! What plan would offer something that bad. My parents were colling me from a free number but my minutes were still taken away. This is why I got so heavily charged. That is crazy ! I tried the chat thing but it is a machine that repplies automatically. And when finally I understood that it was impossible to contact anyone from Koodoo to find a solution, I waitied that shops reopened to speak to a human being. I got told from there that koodoo was only working with call backs ! I couldn’t beleive it…
So I finally got a call back and the guy told me he couldn’t help me with the amount, so he transfered me to a different department...I waited for 2 hours and lost the call….
I wish someone had called me back. I have been a client for many years and have been treated so badly.
I now work full time and it is very hard to find 3 available hours to get a hold of them.
I don’t know what to do to get my money back. This is a real theft for me.
As soon as I have finishing paying my phone, i am going to leave this horrible company ! I feel they take advantage of people and it is such a mistreatment.
Worse customer service ever !!!!!