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Chat not working from phone or computer. Click not opening anything.

  • 5 August 2020
  • 4 replies
  • 85 views

Chat not working from phone or computer. Click not opening anything.  Iphone x

 

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Best answer by Ranjan Koodo 6 August 2020, 00:09

Hey @User12345 - everything looks to be working fine on our end. Have you tried any other site or app, and does data work?  (Did you make this community post from your phone?)

Also, what were you looking to use the chat for? Maybe we can help you here. 

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Userlevel 7
Badge +4

Hey @User12345 - everything looks to be working fine on our end. Have you tried any other site or app, and does data work?  (Did you make this community post from your phone?)

Also, what were you looking to use the chat for? Maybe we can help you here. 

Userlevel 7
Badge +4

Hi

What type of chat app was it? How about other apps? Was your phone connected to internet properly?

Userlevel 7
Badge +4

Hi

What type of chat app was it? How about other apps? Was your phone connected to internet properly?

I think OP was referring to Koodo assist.

Try this link

https://www.koodomobile.com/en/help?autobots=rollout

 

When the chat is “not working”, what error are you seeing/experiencing?

Userlevel 7
Badge +4

 

When the chat is “not working”, what error are you seeing/experiencing?

Ok,  I think Koodo recently change the  sent the link with the customer number included in the link. So it wouldn’t ask “what is your number?” in the chat”.

Could this be the issue? as some text app might not recognize the full link properly. Anyway. It could be just an issue with internet as Ranjan mentioned.

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