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Charged for nothing!


Yesterday I was getting help from customer service to reset my phone through NO fault of my own,(I lost phone service) then I get charged 5.00 for not immediately resetting my data button. I will NOT be paying that charge! It is absolutely ridiculous how much we have to pay for a smartphone in the first place.

6 replies

Userlevel 3
Do you have a prepaid phone? What is the $5 charge? Data use?
Userlevel 6
If you are prepaid, this charge was likely a result of calling customer service. http://help.koodomobile.com/prepaid/using-prepaid-self-serve/what-can-i-do-in-prepaid-self-serve
Userlevel 7
Mitchell Palmater wrote:

If you are prepaid, this charge was likely a result of calling customer service. http://help.k...

They only charge for things you can do yourself on self-serve
Userlevel 7
Badge +4
You're of course welcome to dispute a charge but be warned that not paying isn't a good idea as it may adversely affect your credit rating.
Badge +4
After factory resetting an iOS device, mobile data is automatically re-enabled. If you were charged $5 for inadvertently using data, politely ask the rep to reverse the charge or credit your account. I can't make any guarantee they'll do it, though there have been similar situations where Koodo has shown some leniency.
My charges were reversed and I had excellent customer service! Thanks to everyone for advice.

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