Koodo Community

Changing my number?

  • 3 November 2017
  • 3 replies

I am trying to switch my corporate number over to my personal phone now that it is approved. Completed the online form, hit submit and got a white Koodo screen that didn't give any indication the process is moving forward.  Wondering how long this takes? How do I know when it is done?

3 replies

Userlevel 7
Badge +4
So you ported your number over to Koodo?
A blank white screen is worrisome.

What happens when you call the number?

Userlevel 7
Does self serve reflect the change? 
You are not the first person to have this issue. I didn't see it firsthand, but apparently Self Serve is broken. You are supposed to see another Submit button there instead of a white page. Call Koodo, explain the issue, get them to port it for you for free.