Koodo Community

Changed plan

  • 7 April 2019
  • 2 replies

I’ve used all my data on my old plan, I just changed it tonight because I would like more for the following months, my question is, does it restart now or on the 8th of April when my old plan would reset?

2 replies

Userlevel 7
Badge +4
Your new plan should start pretty much immediately, or within a day. Your bill will show the pro-rated amounts for each plan / portion of month.
Userlevel 7
Badge +4
The plan change will happen right away.

Make sure you have unlimited minutes when you change your plan in the middle of a cycle. Your total minutes would be prorated and sometimes customers might be charged overage (if you had a limited number of minutes (500) and didn't pay attention to it)