Koodo Community

changed base plan and paid but it didn't work? the phone plan is not activated

  • 26 February 2016
  • 0 replies

I used to have the 35$ base plan but this time when re activating I decided to switch to the 25$ one.

At this point my phone was not working because my plan from last month had expired and  my balance was $0.00.

I clicked Top Up > Change Base Plan > I chose the 25$ option and then clicked Top Up To Change Plan.

The payment went through (I checked my bank statement) but my phone still doesnt work and when I log in to Koodo it still says "Your account has expired and will deactivate soon".
When clicking Transaction History on the Koodo website it shows that I payed 25$ to Top Up.

What now? My Balance is still $0.00

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