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change the phone number from rogers


I want to use my old phone number, change the number is failed, because the account security pin doesn't work, what should I do?

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Userlevel 7
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Is your old phone number currently active on Rogers? http://help.koodomobile.com/getting-started-with-koodo/moving-your-number-to-koodo-new/how-do-i-move-my-number-to-koodo Note that I have changed your topic to a Question
Dennis wrote:

Is your old phone number currently active on Rogers? http://help.koodomobile.com/getting-start...

yes,still active
Userlevel 7
Badge +4
Dennis wrote:

Is your old phone number currently active on Rogers? http://help.koodomobile.com/getting-start...

Ok and when you submit the phone number you want to port as per the image below, are you entering your Rogers security PIN or your Koodo security Pin?

Dennis wrote:

Is your old phone number currently active on Rogers? http://help.koodomobile.com/getting-start...

The rogers pin
Userlevel 7
Badge +4
Dennis wrote:

Is your old phone number currently active on Rogers? http://help.koodomobile.com/getting-start...

If you are sure the Rogers PIN is correct, then I would advise calling Koodo (1-866-995-6636) as there could be a porting issue that self serve is not recognizing
Dennis wrote:

Is your old phone number currently active on Rogers? http://help.koodomobile.com/getting-start...

Thank you

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