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cant see my bill


It keeps saying awaiting approval when i log in, and that theres another email linked to it, but that's impossible because i dont have another email and im also a new customer

2 replies

Userlevel 7
Badge +4
Hi Annalisa, have you ever been able to log into your self serve? If not chances are it was set up improperly and you'll need to contact Koodo. You can send Koodo a private message to their FB page or Twitter account where they can verify your account and set up your self serve account properly as the account manager.
Userlevel 7
Badge +4
@ AnnaLisa, the reason you are having challenges because indeed there are 2 email addresses registered with your account. The one that you used here and an almost identical one (without an 'L' at the end) as well. As per Paul, send us a message on FB and we will delete one of the profiles which will solve things.  

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