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Cannot receive any signal in China


Hi, I'm in China right now. Before I got here, I was told by Koodo that my phone number from Koodo can receive calls from Canada while I'm in China, however, now this phone number cannot even receive any local signal. I don't have any outstanding balance in my koodo account and my plan is the one that needs to pay 30$ /month. I need to receive calls from Canada so I cannot close the account now. What am I supposed to do? Thanks a lot!

3 replies

Userlevel 7
Badge +4
Make sure GSM 2G is enabled on your phone.
Userlevel 7
Badge +4
International roaming and long distance are required once away from Canada & US or you will get no service at all.

http://help.koodomobile.com/coverage-long-distance-and-travelling/travelling

Thanks Dennis and Bob! It works now!!!

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