The first rep kept telling me how the order was made on August 26th which wasn’t true. I tried to get my account cancelled without paying the phone credit when I had initially put down a large sum upfront, which didn’t make sense, how they wouldn’t honour phone cancellations without the phone credit fee.
I was transferred to another rep which said the same exact thing and then proceed to tell me it’s under my contract. I had told them that the new policy was in effect on the 25th when the agreement was made on the 24th. He still told me that and had implied as if I’m one of those scammers in which is why their policy changed.
Overall, I wasn’t able to get reasonable solution. They tried to manipulate my actions, and that they weren’t able to do anything even when I had placed the order the date before the policy had changed.
What should I do? I’ve already decided to return the phone and possibly find a new provider as I feel that I have been cheated on and that they added the phone credit activation for my contract when it’s policy started on August 25th. I’m unable to cancel the phone with just the tab but here are some proof that I didn’t lie and that they’re just trying to avoid honouring the previous cancellation policy on my account.
Best answer by Dany Koodo